Welcome to EKIDEY. By accessing or using our website (https://www.ekidey.com), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.
1. GENERAL
1.1 EKIDEY is operated in Nigeria and follows Nigerian e-commerce and consumer protection laws.
1.2 By using this website, you confirm that you are at least 18 years old or have legal capacity to enter into contracts under Nigerian law.
1.3 These Terms and Conditions apply to all users, buyers, and visitors of EKIDEY.
2. ACCOUNT REGISTRATION
2.1 Some features of EKIDEY may require you to create an account. You must provide accurate and complete information during registration.
2.2 You are responsible for maintaining the confidentiality of your account credentials.
2.3 EKIDEY reserves the right to suspend or terminate your account for violation of these Terms.
3. PRODUCTS AND PRICING
3.1 EKIDEY displays products for sale online. Prices are in Nigerian Naira (₦) and are subject to change without prior notice.
3.2 While we strive to ensure product descriptions, images, and prices are accurate, errors or omissions may occur. EKIDEY is not liable for minor discrepancies.
3.3 All orders are subject to availability. EKIDEY reserves the right to refuse orders at its discretion.
4. ORDERING AND PAYMENT
4.1 Orders can be placed directly on our website using secure payment methods.
4.2 Accepted payment methods include Paystack, Flutterwave, Visa, Mastercard, and PayPal.
4.3 Payment is deemed received once the payment platform confirms the transaction.
4.4 In case of payment disputes, EKIDEY will cooperate with the payment provider to resolve issues in accordance with Nigerian regulations.
5. DELIVERY AND SHIPPING
5.1 EKIDEY ships products within Nigeria and internationally.
5.2 Delivery times depend on the shipping method and location. Estimated delivery times are not guaranteed.
5.3 Customers are responsible for providing accurate shipping information. EKIDEY is not liable for delays or losses caused by incorrect or incomplete addresses.
5.4 International customers are responsible for customs duties, taxes, and other fees applicable in their country.
6. RETURNS, CANCELLATIONS, AND REFUNDS
6.1 Customers can request a return or cancellation within 7 days of receiving the product, provided the product is unused, in original packaging, and in resaleable condition.
6.2 Refunds will be processed after product inspection. Refunds will be issued via the original payment method within 7–14 business days.
6.3 Certain products (e.g., personalized items) cannot be returned unless defective.
6.4 EKIDEY reserves the right to refuse a return or refund if the product fails to meet the above conditions.
7. INTELLECTUAL PROPERTY
7.1 All content on EKIDEY, including images, text, logos, and designs, is owned by EKIDEY or used with permission.
7.2 You may not copy, reproduce, or distribute any part of this website without prior written consent.
8. USER CONDUCT
8.1 You agree not to use EKIDEY for unlawful purposes, including but not limited to:
Fraudulent transactions
Hacking or spreading malware
Harassment or offensive content
8.2 EKIDEY reserves the right to suspend or terminate access for users violating these terms.
9. LIMITATION OF LIABILITY
9.1 EKIDEY is not liable for any indirect, incidental, or consequential damages, including lost profits or data.
9.2 Our liability for any claim arising from the use of this website is limited to the purchase price of the product involved.
9.3 EKIDEY does not guarantee uninterrupted or error-free access to the website.
10. PRIVACY
10.1 EKIDEY collects and processes personal data according to the Nigeria Data Protection Regulation (NDPR).
10.2 Your data is used for:
Processing orders and payments
Shipping and delivery
Customer support
Marketing (only with consent)
10.3 EKIDEY does not sell or share personal data with third parties except as required by law.
11. DISPUTE RESOLUTION
11.1 Any disputes arising from using EKIDEY will first attempt to be resolved amicably.
11.2 If unresolved, disputes are subject to the laws of the Federal Republic of Nigeria and fall under the jurisdiction of Nigerian courts.
12. CHANGES TO TERMS
12.1 EKIDEY may update these Terms and Conditions at any time.
12.2 Updated terms will be posted on the website, and continued use constitutes acceptance of the changes.
13. CONTACT US
For questions regarding these Terms and Conditions, contact us:
Email:admin@ekidey.com
Phone: +234 815 079 5625
Website: www.ekidey.com